Microsoft Store error code 0x80131500 [Complete guide]

Microsoft Store is a digital distribution service for software and media operated by Microsoft. It offers games, music, movies, apps, the Windows 10 operating system and other devices to consumers in more than 100 countries across different languages.. This article will help you understand what are the possible causes of error code 0x80131500 on your computer.

This is the “code: 0x80131500 microsoft store” error that has been frustrating many users. Microsoft has released a fix for the issue, but it is not available on Windows 10. The article will provide you with a complete guide on how to fix the issue.

Microsoft Store error code 0x80131500 [Complete guide]


Milan Stanojevic is a writer who lives in Belgrade, Serbia.

Expert in Windows and Software

Milan has been fascinated by computers since he was a youngster, and this has led him to be interested in all PC-related technology. He worked as a front-end web developer before joining WindowsReport. Continue reading

15th of December, 2021

Publish date: October 2020

  • When trying to download apps from the Microsoft Store, some users have reported receiving the 0x80131500 error.
  • You need deactivate some antivirus and firewall functions to resolve this problem.
  • Changing your regional settings might help you get rid of this problem.
  • You may also create a new user account and transfer all of your personal files to it.



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The Microsoft Store is an essential element of Windows 10 and 11 since it enables you to quickly and easily download a wide range of software.

Unfortunately, many customers have reported the issue 0x80131500 while attempting to utilize this software, therefore we’ll teach you how to solve it today.

Slow Internet connections, a poorly maintained DNS server, or a failed patch installation may all lead to this error.

Another apparently little factor, such as your PC’s date and time not being synced, might cause this vexing message.

We’ve included all of the procedures below to help you figure out what the best alternatives are for fast resolving the problem number 0x80131500.

What is the format of this error message?


The 0x80131505 error may cause a variety of issues on your computer, including the inability to utilize the Microsoft Store. It’s a good idea to verify the network connection if you get this issue.

Before going with our options, make sure you’re receiving not just enough, but a very excellent signal, whether you’re utilizing Wi-Fi or Ethernet.

The following issues were also noted by users:

  • 0x80131505 – 0x80131505 – 0x80131505 – 0x80 Try some of our remedies if you get this issue while attempting to enter Microsoft Store.
  • Error number 0x80131500 was encountered by the server. You should be able to repair it using the methods below since it’s only a variation in the message you got.
  • Error number 0x80131500 in Visual Studio – This implies you won’t be able to connect to the Microsoft server.
  • Microsoft Store issues – If you’re experiencing issues using the Microsoft Store, you may be able to resolve the issue by using the Microsoft Store troubleshooter.

Fortunately, there are several solutions to the 0x80131500 issue in the Microsoft Store, which you may discover further down in this article.

On Windows 10 and 11, how can I repair the 0x80131500 error?

1. Examine the available services

  1. Type services.msc in the Windows key + R box and hit Enter or click OK.1639562083_250_Microsoft-Store-error-code-0x80131500-Complete-guide
  2. Double-click the Background Intelligence Transfer Service to open it.1639562083_939_Microsoft-Store-error-code-0x80131500-Complete-guide
  3. Change the Startup type to Automatic and then press the Start button. Then, to confirm the modification, click the Apply and OK buttons.1639562084_267_Microsoft-Store-error-code-0x80131500-Complete-guide
  4. Similarly, disable the Windows Update service.1639562084_640_Microsoft-Store-error-code-0x80131500-Complete-guide

2. Run the troubleshooter for Windows Store Apps.

  1. Select the Settings app from the Start menu. 1639562085_250_Microsoft-Store-error-code-0x80131500-Complete-guide
  2. Select Update & Security from the drop-down menu.Microsoft-Store-error-code-0x80131500-Complete-guide
  3. Select Troubleshoot and then Additional Troubleshooters from the drop-down menu. 1639562086_291_Microsoft-Store-error-code-0x80131500-Complete-guide
  4. Select Windows Store applications from the list, then run the troubleshooter.1639562087_558_Microsoft-Store-error-code-0x80131500-Complete-guide

If you’re receiving an error code of 0x80131500 while trying to visit Microsoft Store, the issue might be a defect in your Universal applications or a bug in the Microsoft Store itself.

If this is the case, the Windows Store Apps troubleshooter may be able to help you resolve the issue.

3. Clear the cache in the Microsoft Store app.

  1. In the Windows Search tab, type cmd, and then choose Run as administrator from the list of options.1639562087_982_Microsoft-Store-error-code-0x80131500-Complete-guide
  2. To execute the command, type it in and hit Enter: WSreset.exe1639562088_901_Microsoft-Store-error-code-0x80131500-Complete-guide
  3. The Microsoft Store app will be reset as a result of this action. Check to check whether the program crashes after restarting your computer.

3. Delete and reinstall all Microsoft Store applications.

  1. Select Run as administrator from the results after clicking the Windows Search tab and typing cmd.1639562088_375_Microsoft-Store-error-code-0x80131500-Complete-guide
  2. To execute the command, type or paste it and hit Enter: Get-AppXPackage -AllUsers | Foreach Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)AppXManifest.xml” Get-AppXPackage -AllUsers | Foreach Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)AppXManifest.x1639562089_544_Microsoft-Store-error-code-0x80131500-Complete-guide
  3. Check to check whether the issue has been resolved by restarting your computer.

4. Reinstall Microsoft Store after uninstalling it.

  1. To launch Command Prompt with full rights, type cmd in the Search tab, then select Run as administrator.1639562089_821_Microsoft-Store-error-code-0x80131500-Complete-guide
  2. To uninstall the Microsoft Store applications package, use the following command: Remove-AppxPackage -allusers *WindowsStore* | Get-AppxPackage -allusers *WindowsStore*1639562090_463_Microsoft-Store-error-code-0x80131500-Complete-guide
  3. To reinstall them, copy and paste the following command: Get-AppxPackage -allusers *WindowsStore* | Foreach -DisableDevelopmentMode -Register “$($_.InstallLocation)AppXManifest.xml” Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)AppXManifest.xml”1639562090_469_Microsoft-Store-error-code-0x80131500-Complete-guide
  4. At this time, the applications should operate perfectly.

5. Run the troubleshooter for Windows Update.

  1. Select Settings from the Start button.1639562091_668_Microsoft-Store-error-code-0x80131500-Complete-guide
  2. Select Update & Security from the drop-down menu.1639562092_636_Microsoft-Store-error-code-0x80131500-Complete-guide
  3. From the left pane, click Troubleshoot, and from the right pane, pick Additional troubleshooters.1639562092_924_Microsoft-Store-error-code-0x80131500-Complete-guide
  4. Now, go to Windows Update and choose Run the troubleshooter.1639562093_961_Microsoft-Store-error-code-0x80131500-Complete-guide
  5. Continue with the troubleshooter by following the instructions below.

6. Turn off your antivirus and firewall software.

  1. On the Search tab, type security and then pick Windows Security from the results.1639562093_338_Microsoft-Store-error-code-0x80131500-Complete-guide
  2. Select Virus and Threat Protection from the drop-down menu.1639562094_284_Microsoft-Store-error-code-0x80131500-Complete-guide
  3. Turn off the protection if you don’t have a third-party antivirus. If you have one, open it separately or click on Open app to deactivate its protection.1639562094_481_Microsoft-Store-error-code-0x80131500-Complete-guide

The 0x80131500 error might happen as a result of your antivirus or firewall blocking certain programs.

If you want to protect yourself from internet dangers, you should have a decent antivirus. However, your antivirus might occasionally interact with Windows programs, causing this issue.

Disabling specific antivirus functions and seeing whether it fixes the problem can be a good approach to repair the problem. If your antivirus software has a built-in firewall, turn it off and see if it helps.

If you can’t figure out what’s causing the problem, you may wish to turn off your antivirus completely.

Even if you off your antivirus, the problem may continue. If this occurs, your only choice is to turn off your antivirus software for the time being. Check whether the problem still exists after you’ve removed the antivirus.

We have a specific tutorial on how to remove Norton Antivirus with ease for Norton customers.

If you don’t know how to remove McAfee when the removal program doesn’t work, there’s another a similar method.

If you’re using an antivirus program and want to thoroughly remove it from your computer, have a look at our comprehensive list of the finest uninstaller software available right now.

If deleting the antivirus does not address the issue, you might try switching to another antivirus. There are plenty excellent antivirus programs available.

We suggest that you choose an antivirus that provides complete security and online privacy, as well as multi-platform protection, banking security, and IoT and webcam protection.

ESET Internet Security is compatible with the Microsoft Store and provides intelligent PC security protection. You will not be disappointed if you give it a try.

7. Modify your geographical preferences

  1. By choosing the Settings app from the Start menu, you may open it.1639562095_422_Microsoft-Store-error-code-0x80131500-Complete-guide
  2. Go to the section on time and language.1639562095_266_Microsoft-Store-error-code-0x80131500-Complete-guide
  3. Change your nation or area, then your language, under the Region tab.1639562096_861_Microsoft-Store-error-code-0x80131500-Complete-guide

If you’re having trouble launching the Settings app in Windows 10, here’s how to solve it.

5. Make a new account for yourself.

  1. From the Start menu, choose Settings by selecting the cogwheel.1639562096_444_Microsoft-Store-error-code-0x80131500-Complete-guide
  2. Navigate to Accounts.1639562097_607_Microsoft-Store-error-code-0x80131500-Complete-guide
  3. Select Family & other users from the drop-down menu, scroll down to the Other users area, and then click the Add someone else to this PC option.1639562098_394_Microsoft-Store-error-code-0x80131500-Complete-guide
  4. Select This person’s sign-in information is not in my possession.1639562098_87_Microsoft-Store-error-code-0x80131500-Complete-guide
  5. Choose You may add a user who does not have a Microsoft account.1639562099_582_Microsoft-Store-error-code-0x80131500-Complete-guide
  6. Enter a new user’s username and password. Next should be selected.1639562099_709_Microsoft-Store-error-code-0x80131500-Complete-guide
  7. After you’ve finished, go to the newly created account and verify that everything is working properly.

Windows-10-Activation-error-0xc0020036 NOTE

If the error has gone away, you may need to transfer all of your personal files from your old account to the new one.

You can also try to restore your user profile if it has become corrupted. Follow our step-by-step instructions to do so.

6. Make a DNS change

  1. Select your network from the list by clicking the network icon in the Taskbar.1639562100_914_Microsoft-Store-error-code-0x80131500-Complete-guide
  2. Change the adapter settings by selecting it. 1639562101_296_Microsoft-Store-error-code-0x80131500-Complete-guide
  3. Locate your current connection, right-click it, and choose Properties from the menu.1639562101_258_Microsoft-Store-error-code-0x80131500-Complete-guide
  4. Click the Properties button after selecting Internet Protocol Version 4 (TCP/IPv4).1639562102_39_Microsoft-Store-error-code-0x80131500-Complete-guide
  5. Select Enter as the preferred DNS server and as the alternate DNS server in the following DNS server addresses.1639562102_865_Microsoft-Store-error-code-0x80131500-Complete-guide
  6. To save your changes, click Apply and OK.

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If you’re having trouble accessing TCP/IPv4 properties on Windows 10, have a look at our detailed guide to regaining access.

7. Close the Xbox app on your computer.


Although Xbox connection is a nice feature of Windows 10, users have reported that the Xbox software might sometimes cause a 0x80131500 issue to arise.

Users recommend entirely exiting the Xbox software on your PC to resolve the issue. After that, the problem should be addressed, and error 0x80131500 should be resolved as well.

Check out what you can do if you can’t launch your Xbox app and how to solve the problem so you can go back to playing your games.

8. Run DISM and SFC scans

8. Perform an SFC scan

  1. To launch Command Prompt, type cmd and click Run as administrator.1639562103_450_Microsoft-Store-error-code-0x80131500-Complete-guide
  2. Press Enter after typing the following command: sfc /scannow sfc /scannow sfc /s1639562104_573_Microsoft-Store-error-code-0x80131500-Complete-guide
  3. Do not interrupt the scanning process while it restores your files, since it might take up to 15 minutes.

If you’re experiencing problems accessing Command Prompt as an administrator, you should read our comprehensive instructions and resolve the problem right immediately.

8.2 Perform a DISM scan

  1. In the Search box, type command prompt and choose Run as administrator.1639562105_429_Microsoft-Store-error-code-0x80131500-Complete-guide
  2. Type the following command in the prompt: DISM /Online /Cleanup-Image /RestoreHealth DISM /Online /Cleanup-Image /RestoreHealth1639562105_558_Microsoft-Store-error-code-0x80131500-Complete-guide
  3. Don’t interrupt this since it may take up to 20 minutes, sometimes even longer.

9. Get a new wireless adaptor.

A faulty wireless adapter was said to be the source of the problem by a few customers. Despite the fact that the Internet connection is stable, consumers have experienced issues accessing the Microsoft Store.

The problem was resolved after switching to a new wireless adapter, so you may want to try that.

If you don’t have a replacement in mind, the Wireless USB Wi-Fi Adapter for PC is a great option. It uses the 802.11AC standard and features a twin antenna with a peak speed of 1200Mbps.

  • With the Dual High Gain Wi-Fi Antenna, you’ll get a stronger signal.
  • Wireless adapter with AC1200 super-fast speed
  • Wi-Fi adaptor for desktop PCs with Super USB 3.0
  • Technical assistance is available 24 hours a day, seven days a week.

10. Complete a clean boot

  1. Enter msconfig by pressing Windows key + R. Click OK or press Enter.1639562106_551_Microsoft-Store-error-code-0x80131500-Complete-guide
  2. Select Hide all Microsoft services from the Services tab.1639562106_70_Microsoft-Store-error-code-0x80131500-Complete-guide
  3. Now choose Disable all from the drop-down menu.1639562107_237_Microsoft-Store-error-code-0x80131500-Complete-guide
  4. Click the Open Task Manager button on the Startup tab.1639562107_613_Microsoft-Store-error-code-0x80131500-Complete-guide
  5. Disable the first item on the list by right-clicking it. Rep this procedure for each of the starting items on the list.1639562108_992_Microsoft-Store-error-code-0x80131500-Complete-guide
  6. Close Task Manager and return to the System Configuration window once you’ve disabled all starting items. To save your changes and restart your computer, click Apply and OK.1639562109_625_Microsoft-Store-error-code-0x80131500-Complete-guide

Windows-10-Activation-error-0xc0020036 NOTE

If the issue does not reoccur, it was most likely caused by a third-party program. To locate the issue app, you must activate each app and service one at a time until you locate the source.

Once you’ve done so, you may delete or deactivate the program, and the issue will be addressed forever.

Check out our comprehensive tutorial on how to add or uninstall starting programs in Windows 10.

On Windows 11, how can I repair the 0x80131500 error?

We have both good and terrible news. The bad news is that the 0x80131500 problem still exists in the new OS, and it’s just as annoying as it was in Windows 10.

The good news is that you can repair it using the same methods as with the previous system. The bulk of the distinctions are merely visual.

The technique to fix and reset Microsoft Store, on the other hand, is significantly different, therefore we’ll walk you through it:

  1. Select Settings from the Start button.1639562109_518_Microsoft-Store-error-code-0x80131500-Complete-guide
  2. From the left, choose Apps and then Installed apps. 1639562110_316_Microsoft-Store-error-code-0x80131500-Complete-guide
  3. Look for Microsoft Store, then pick Advanced choices from the three-dot menu.1639562110_373_Microsoft-Store-error-code-0x80131500-Complete-guide
  4. First, scroll down to the right pane and choose the Repair option. Check to see whether the Store is now operational. If not, hit the Reset button as well.1639562111_722_Microsoft-Store-error-code-0x80131500-Complete-guide

As you can see, repairing and resetting the Microsoft Store on Windows 11 is significantly simpler, and we hope that the apps are now operating properly.

How can the Microsoft Store error number 0x80131500 be avoided?

The 0x80131500 issue while browsing the Microsoft Store might be annoying, particularly if you often download programs from it.

When updating your system or installing new software, you should always make sure that you satisfy the prerequisites.

Keep an eye out for more information.

If you wish to prevent any errors, make sure you have the most recent version of your Windows operating system installed.

Simply follow these procedures to check for Windows updates:

  1. Open the Settings app from the Start menu.1639562112_686_Microsoft-Store-error-code-0x80131500-Complete-guide
  2. Select Updates & Security from the drop-down menu.1639562112_913_Microsoft-Store-error-code-0x80131500-Complete-guide
  3. To check for updates, go to the Windows Update area and choose Check for updates.1639562113_961_Microsoft-Store-error-code-0x80131500-Complete-guide
  4. If there are any updates available, your machine will download them right away.

Following the download and installation, you will be given the option to upgrade right now or schedule a restart for later. Choose the one that best suits your needs.

Ensure that you have a stable Internet connection.

Make sure you have a stable Internet connection so you don’t have to worry about your whole system failing just when you need it most.

Simply open your Internet browser and make sure that online sites load rapidly and without pauses. You may also do a hard reset on your router/modem or use a cable connection rather than Wi-Fi.

In addition, if you want your Internet connection to be as fast as possible, we suggest utilizing one of the best VPNs to boost your speed and privacy.

Error number 0x80131500 may be quite aggravating, particularly if you often use the Microsoft Store to download your favorite programs.

In most situations, adjusting the regional settings will cure the problem, but if that doesn’t work, feel free to try any of the other solutions in this post.

As usual, reach out to the comments area below if you have any more recommendations or questions about this subject.

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Watch This Video-

The “0x80131500 20h2” is an error code that pops up when trying to download content from the Microsoft Store. There are many solutions for this problem, but none of them work. This article will help you fix the 0x80131500 20h2 issue.

Frequently Asked Questions

How do I fix Microsoft Store code 0x80131500?

A: Unfortunately, Microsoft is not allowing users on their website to fix the error code. The only option for fixing this issue would be by speaking with an Xbox Support member through your phone or computer chat service like Skype.

How do I fix Microsoft Store error?

A: The Microsoft Store is a store that sells Windows-based products. Dont know what Windows?

Cant download any apps from Microsoft Store?

A: If you are having any issues with downloading apps, please try restarting your Xbox. If that does not work, then contact Microsoft Support for further assistance.

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