Fix Amazon Fire TV or Firestick License Error on Prime Video

You’ve clicked on an article on a video site (like Youtube or Hulu), and after a little while the video starts to buffer and eventually stops. This can be annoying and can make you not want to watch the video. Here’s how to fix the problem:

I install the Amazon Prime Video app on my Android, which runs on my Fire TV device, to watch Amazon Prime videos. After the installation is complete, I open the app to watch the videos. I then notice that there is no license on the app to watch Amazon Prime videos. This makes me think that something is wrong with the app. So I decide to do some research on the web to see if other users are experiencing this problem. I found many web pages that I read about other users who had the same issue. I found information about other users who had other problems on their Fire TV devices. I searched the web to see if there were any solutions to my issue.

Amazon’s Fire TV and Firestick are great for streaming content to your TV, but they can be a little finicky. That’s why there is a lot of frustration over the fact that they don’t work properly with or Prime Video. The issue is that Amazon doesn’t offer a way to get money back for them, and it doesn’t offer a way to get a new license for the device.

The sight of an error flashing on the screen of your Amazon Fire TV or Firestick device may be aggravating. What happens if you get a licensing error? When you have difficulties with content licensing when streaming on Prime Video, it may be a sign of a problem with your Amazon account. That in itself may lead you to be concerned about how it came to be and what you should do.

It’s important to remember that the License Error on your Amazon Fire TV or Fire TV Stick streaming media player may be caused by a variety of factors. Most of the time, it’s a problem with your Amazon Prime membership. At other instances, as previously stated. However, it is possible that Amazon’s server is down or that their service is experiencing a major outage. 

Some users are confronted with a lengthy error message. 

“The video is currently unavailable. This video has an issue that we need to fix. Please try one more. Please contact Amazon Customer Service at https://www.primevideo.com/ww-av-android-contactus if the issue persists. LICENCE QUERY RIGHTS-FAILURE is the error code.

On the screen of their streaming device, some users only see the error number License Error.

Andrew Gordon is the photographer for this image.

There are, fortunately, solutions to the Amazon Fire TV Stick content licensing failure, missing, or expired issue. Let’s have a look at them.

DON’T MISS OUT: Amazon is now offering certain Fire TV devices at a discounted price!

How to Fix a License Error on an Amazon Fire TV or Fire TV Stick When Streaming Content on the Prime Video App

You may try each of the techniques listed below to see if they resolve the licensing issue on your Amazon Fire TV Stick. If none of the above suggestions work, you should contact Amazon Prime Video customer support and report your problem. To begin working on your report, click here. However, if you want to attempt to repair it yourself, follow these steps:

The first method is to restart your Amazon Fire TV Stick player.

  • Go to the Home Screen on your Amazon Fire TV or Firestick device.
  • To access the Settings menu, press the Home button on your Fire TV remote.
  • Go to the Applications section.
  • Select Manage Installed Applications from the drop-down menu.
  • Go to Video by scrolling down.
  • Force Stop is the option to choose.
  • Now, choose Clear Data from the drop-down menu.
  • Return to the main Settings screen.
  • Choose a device.
  • Press the Restart button.

Method #2 – Re-download the video

If you get a licensing problem when downloading a video on Firestick, try downloading it again to see if it works. Delete the previously downloaded video before attempting to redownload it.

Method #3: Verify the Country in your Amazon Prime Account.

When your country settings are set up incorrectly, the error number license error often appears. To fix the content licensing issue, double-check and rectify it.

  • Go to Your Account on your Amazon Prime account.
  • Apps and Devices may be chosen.
  • Go to the Devices tab.
  • Now find your Amazon Fire TV and choose the Actions option.
  • Select the Settings option from the drop-down menu.
  • Check your country settings again.
  • If it’s in the incorrect nation, choose it by clicking Change.

Method #4 – Make sure your Amazon Fire TV or Fire TV Stick is up to date.

  • Navigate to the Settings menu on your Amazon Fire TV.
  • Choose My Fire TV from the list.
  • To learn more, go to About.
  • Select Check for System Updates from the drop-down menu.
  • Install any updates that are available.

Wait for Amazon to fix it (method #5)

There’s nothing you can do if Amazon’s server is down but wait for them to repair it. It’s just a temporary problem, so check it every now and again. You may also use Down Detector to see whether Amazon’s server is down or if there is a major outage going on right now.

Method #6 – Reset your Fire TV to factory settings

If none of the previous techniques work, consider factory resetting your Fire TV or Fire TV Stick streamer. However, keep in mind that it will erase everything on your Fire TV and restore it to its factory settings. You’ll also need to register your Fire TV and reconnect it to your Amazon account.

  • Go to the Settings menu if you wish to take that chance.
  • Choose a system.
  • Select Factory Reset from the menu.

What else did you do to fix the Amazon Fire TV licensing error? We’d love to hear about the successful solutions! Please tell us about them in the comments section below.

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Frequently Asked Questions

Why is Amazon Prime not working on my Fire TV?

Amazon Prime is not compatible with the Fire TV.

How do I refresh app license on Fire Stick?

To refresh your app license on the Fire Stick, you will need to connect your device to a computer and then open the Amazon Appstore. From there, go into My Apps and select Refresh License.

How do I refresh my Amazon Fire Stick license?

To refresh your Amazon Fire Stick license, you can use the following steps. 1) Unplug the device from power and remove any other USB devices connected to it. 2) Hold down the power button for 10 seconds and plug in the power cable back into the device. 3) Wait until a message appears on screen that says Device is now ready to use. 4) Plug in your USB storage device with your license file on it. 5

Related Tags

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  • the license for this app needs to be refreshed amazon fire stick

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